Frequently Asked Questions (FAQ)

Q,  Does this Auto-renew? A, Yes & No - All 'Build Your Own' subscription plans will Auto-Renew until you stop it by logging into your account and cancelling the subscription. All 'GIFT' Subscriptions only charge one time.

Q, Is Freight/Courier included in all Subscription Plans? A, Yes!

Q, Are there any other hidden fees like Credit Card fees, RD delivery? A, None, all costs are included in the subscription.

Q, What variety of coffee will I get? A, Steve our head roaster will select the most popular Espresso or Filter variety that’s in stock and supply that until we receive new seasonal stock changes.

Q, Why are there 3 & 6 month pre-paid GIFT subscriptions options as well? A, Most buy them for a gift, some of our clients like the pre-pay especially if it is for work, the 6-month option has an extra bag of coffee as an added bonus.

Q, Are my Credit Card details stored and are they safe? A, Yes, but not by us or ReCharge – but by Stripe a trusted payment gateway provider used by millions of business worldwide.

Q, Can I have more than one subscription simultaneously with different options? A, Yes, that’s common as you may have beans weekly for espresso but filter 2 weekly pre-ground for filter, any combination can be supported. 

Please note that you must add your subscription choice to the cart, then checkout before choosing to use CC or Apple Pay to pay for the subscription. All other options will cause an error.